Meet the Team

Mustafa ShraimMustafa Shraim
Lean Six Sigma Master Black Belt

Dr. Mustafa Shraim is an Assistant Professor in the Department of Engineering Technology & Management at Ohio University in Athens, Ohio. He received both of his B.S. and M.S. degrees from Ohio University in 1986 and 1989, respectively. He received his Ph.D. in Industrial Engineering from West Virginia University in 1996.

Dr. Shraim’s research interests are in the area of quality engineering. Specifically, they cover Lean / Six Sigma methods and including incorporating experimental design to optimize operations. Other research interests include the Deming System of Profound Knowledge (SoPK), developing continuous improvement programs as well as sustainable management systems based on ISO 9001, ISO 14001, and other international standards.

He has over 20 years of experience in the quality management field as a quality engineer, corporate quality manager, consultant and trainer. His experience is extensive in quality management systems as wells as Lean and Six Sigma methods. In addition, he coached and mentored Green & Black Belts on process improvement projects in the manufacturing and service industries.

Dr. Shraim is a Certified Quality Engineer (CQE) & a Certified Six Sigma Black Belt (CSSBB) by The American Society for Quality (ASQ). He is also a certified Quality Management Systems (QMS) Lead Auditor by the International Register of Certificated Auditors (IRCA) in London. He was elected a Fellow by ASQ in 2007.


Mike Wiseman
Black Belt

A leader who mentors and equips others through focusing on personal bearing, courage, decisiveness, dependability, enthusiasm, endurance, initiative, integrity, justice, judgment, knowledge, loyalty, seflessness and tact. Passionate about combining these 14 principles of leadership with the principles of continuous improvement. Leadership experience as entrepreneur, project manager, and Lieutenant Colonel, US Army. Excels in providing direction and managing execution to solve practical problems. Thrives on new challenges that focus on business process improvement and bringing integrity to the customer experience. Known as a strong leader who drives for results while gaining support via collaboration. International experience. Masters of Operational Excellence; LEAN Six Sigma Black Belt. Expertise in:

* Continuous Improvement
* Cross Functional Team Leadership
* Materials Management
* Design For Mfg & Assy (DFMA)
* Process Improvement
* Purchasing Operations


Chris Winder
Industrial Engineer

Career Industrial Engineer with over 40 years of experience, having worked in a wide variety of industries from heavy machining/welding to complex PCB assembly.  The last 19 years has been spent performing a Supplier Development function at a large Automotive OEM, employing and teaching many Lean Manufacturing Principles to enable supplier companies to achieve competitive pricing.  Chris has also been a key proponent and familiar face within the Lean Network of Honda Suppliers for many years.


Janet PellJanet Pell
Black Belt

Successful senior healthcare executive – with start-up / turnaround and mergers & acquisitions expertise; offer two decades of experience highlighted by strengths in organizational operations and administration, backed by compliance, productivity improvement, and strategic planning proficiencies. Proven track record of results – encompassing oversight of 12 companies with 1,000+ clients and accountability for $80 million budgets and as many as 1,500 employees – includes leading expansion of behavioral health services to $30 million in revenues, growing profits by 200%, cutting overtime expenses by 50%, start-up of Day Habilitation, Home Health and Hospice services, lowering regulatory citations by as much as 85% and facilitation of accreditations including CARF, JCAHO, CHAP and ACHC.
Rob JostesRob Jostes
Master Black Belt

Rob Jostes is a quality and process improvement consultant, widely experienced in continuous improvement methodologies. In 11 years at GE, Rob led the ISO-9001 certification effort and initial deployment of Lean Six Sigma at a large GE Appliance plant. In his role as site deployment leader at GE, Rob was responsible for mentoring and training 30 black belts, 180 green belts and saving over $15MM.

Rob holds a BS in Mechanical Engineering and an MBA. He is a GE-Certified Master Black Belt. During 8 years with Cardinal Health Rob spearheaded the deployment of Lean Six Sigma across the global organization, impacting every facet of that organization. In his role as Master Black Belt he led large scale projects and trained and mentored hundreds of Kaizen Leaders, Green Belts and Black Belts. Project areas were Drug and Medical Device Manufacturing, Supply Chain, and Back Office processes. Lean projects included 5S, Process Flow redesign, Kanban design, and setup reduction. Six Sigma projects were typically focused on variation reduction in the manufacturing process in packaging, bottling as well as solid tablet and liquid gel manufacturing. In the back office, both lean and six sigma projects in Human Resources, Legal, Security, Information Technology, Compliance, and Communication were undertaken.

Currently, Rob is the principal consultant at Data Driven Decisions, LLC where he has worked with a diverse group of clients. With his leadership and guidance, his clients have redesigned both manufacturing and transactional processes to reduce inventory, dramatically decrease throughput times, improve quality levels and improve customer satisfaction.


Tracy OwensTracy Owens
Master Black Belt

Tracy Owens is a business transformation leader who assists client organizations in developing a culture of continuous improvement to achieve near-term objectives and better long-term results. His expertise in process improvement assists organizations in not only overcoming today’s problems but building a platform for future successes. Additionally, his extensive experience in innovation management helps companies create an environment where good ideas are turned into great results. He is a frequent speaker at major international world conferences on quality and improvement, and his consulting activities are concentrated in these areas. He was a presenter at the American Society for Quality’s (ASQ) Annual World Conference in ’09, ’10, and ’11, and will be presenting Innovation: Live! at the 2012 event in Anaheim, CA.

Owens began his process improvement career as a Six Sigma Black Belt in 1998 at the Kenworth Truck Company in Seattle. He was later certified as a Master Black Belt while working at Penske Logistics and General Electric. Tracy Owens has managed and coached improvement programs in a variety of production and service settings including manufacturing, call center, finance, supply chain logistics, sales operations, and more. Using proven tools and techniques with a positive and professional approach, Owens quickly diagnoses problems and scopes them into well-defined projects and initiatives. He assesses situations and defines problems accurately; studies data and develops sound strategies based on facts; relentlessly pursues resolution; controls the improved process so positive results will be sustained; and communicates thoroughly with all stakeholders. Throughout the process, Owens instructs the local team on how to effectively execute these actions daily.

While serving as chair of the Innovation and Value Creation Committee in ASQ’s Quality Management Division, Owens developed a structured innovation workshop that has driven extensive savings and value creation among his clients and is the subject of his second book, which is now in production.

Owens holds a Master’s Degree in International Business from Seattle University and is an ASQ Certified Manager of Quality and Organizational Excellence. He has also written, adapted, and delivered Six Sigma training material at GE Capital and AIG. He is founder of 3 Point Consulting Ltd in Dublin, Ohio, specializing in innovation management, leadership development, and process improvement consulting.


Ken WorthyKen Worthy
Black Belt

Ken Worthy is a quality, process improvement, and management professional, widely experienced in continuous improvement methodologies. After seven years in the Navy as a nuclear-trained submarine officer, he joined General Electric (GE) as a Six Sigma Black Belt. During 11 years with GE, Ken also promoted into within the Lighting and Healthcare businesses that included Shop Operations Manager, Lean Leader, and Lean Six Sigma Consulting Manager. His main efforts were on improving productivity and customer service.

While with GE Lighting, as a Black Belt and then later as Lean Leader, his focuses were on productivity and customer service. Six Sigma projects were typically centered on variation reduction on manufacturing process downtime and quality. Lean projects included 5S, Process Flow redesign, Kanban design, and setup reduction. During his time with Healthcare as a consulting manager, Ken worked with several hospitals and clinics across the country, leading projects and teaching lean six sigma content for hospital continuous improvement teams, while also mentoring their green belts and lean leaders with their projects. Well versed in lean principles, his own projects delivered significant gains in capacity, reimbursement, and customer satisfaction in Care Delivery, Drug Management, and Revenue Cycle for hospitals across the country and abroad.

Currently, Ken is the principal consultant at Worthy Engineering, LLC where he works with a diverse group of clients in pharmaceutical manufacturing, oncology practice, and insurance sales. With his leadership and guidance, his clients improve processes to reduce inventory, decrease throughput times, and improve quality levels, leading to improved customer and staff satisfaction.

Ken holds a BS in Mechanical Engineering and resides in Columbus, OH with his wife Stacy and two children. He is a GE-certified Black Belt and holds a Top Secret clearance as part of his continued participation as a reservist.
Paul GravesPaul Graves, Quality, Process,
and Test Engineer

Paul Graves is a data mining and warehousing expert that interfaces organization’s Information Technology departments with the operations team to utilize IT data for the analysis and improvement of business processes. Combining expertise in standard Microsoft Office applications and Visual Basic automation with extensive experience in database server platforms including SQL Server, Oracle, MySQL and others allows Paul to pull from existing business data buried in corporate ERP and inventory systems to create useful analysis reports as inputs to improvement projects. Paul has 15 years of experience in Electronics manufacturing covering Process, Test and Quality engineering disciplines that give him an edge in identifying what data is actually useful to the organization, and what format to present the data for better understanding.

Paul began his career in manufacturing for Lucent Technologies moving up from an RF test technician to a surface mount Process Engineer managing 2 high velocity surface mount manufacturing cells. At Lucent, Paul developed Statistical Process Analysis tools to monitor test yields, failure trends, and repair action analysis to determine the root cause of yield problems and implement countermeasures to improve yields and throughput. The tools Paul developed quickly became an asset to other surface mount lines and the Quality Organization for higher level process improvement actions. These skills quickly transferred into Celestica where they were used in Test Engineering to monitor and improve automated test yields as a contract manufacturer. After moving to Pinnacle Data Systems in 2004, Paul gained skills in Quality Systems management and auditing to multiple ISO standards including 9001:2008, TL9000 R5, 13485:2003, 14001:2004 and 18001:2007. Paul’s focus with Quality Systems continues to be the integration of data sources around the organization into clear measurements for analysis and improvement.

Paul holds a Bachelor’s Degree in Electronics Engineering Technology from DeVry University and is a senior member of ASQ. In addition to working as a Senior Quality Engineer for Avnet Integrated, Paul is an Adjunct Instructor for ITT Technical Institute in the school of Electronics and founded Graves Data Consulting specializing in creating and automating business data management tools for small businesses.


Tom QuickTom Quick
Master Black Belt

Tom Quick has spent his entire career in pursuit of operations excellence. For over 25 years, Tom has helped companies of all sizes around the world get to the next level. He has worked in many different types of processes from high-speed continuous operations which demand high levels of asset utilization, to flexible assembly systems where fast changeovers are key. As an expert in advanced quality methods, Tom has trained hundreds using highly effective, innovative approaches and his materials have been translated into multiple languages. Tom’s key skill is the ability to identify the gaps that are holding companies back and implement the changes needed to close those gaps.


John BowlerJohn P. Bowler,
Certified Supply Chain Professional (APICS)
Black Belt
Lead ISO9001 Internal Auditor (AMETEK)

John P. Bowler is a retired United States Air Force (USAF) officer with 35+ years of operational supply chain management and continuous improvement experience.

John is the Managing Partner and Founder of Bowler Hunt, LLC, a consulting practice with core competencies in continuous improvement, operations management, quick response manufacturing, supply chain risk, and capture management. He also serves on the Southern Ohio District Export Council, a volunteer auxiliary of the U.S. Commercial Service, United States Department of Commerce.

John is a Certified Supply Chain Professional (APICS), a trained Six Sigma Black Belt (The Ohio State University), and a Lead ISO9001 Internal Auditor (AMETEK). He is currently serving his second term as the Chairman of the Board of the APICS Columbus chapter.

John earned his Bachelor of Arts degree in Economics at The University of the South (Sewanee, TN), his Master of Arts degree in Management and Supervision at Central Michigan University, his Master of Science degree in Logistics and Supply Chain Management at Wright State University, and his certificate of Accounting Concentration (CPA Prerequisite curriculum) at Columbus State Community College. He is also an “Outstanding Graduate” of the USAF Air War College and a graduate of the National Defense University’s Armed Forces Staff College.


HugoHugo Trux
Operations and Marketing Counsel
6 Sigma Kaizen and Black Belt Methodologies

Hugo R. Trux is an operations and marketing counsel and executive-for-hire who specializes in government and service industries. Hugo has successfully served more than 200 clients during his 30 years of experience in the areas of applied research, analysis, and planning, and specializes in empirically based strategic and tactical planning, often for start-up programs, projects or companies.

He earned B.A. and M.A. degrees plus two years of doctoral level course work from Ohio State University in Columbus. He has worked for the federal government, a major university, and was part of a start-up team (for the State of Ohio’s Auditor David Yost) to conduct performance audits of state agencies, local governments and programs using auditing, operations and management consulting, and 6 Sigma Kaizen and Black Belt methodologies.

Hugo also serves on corporate Advisory Boards, and volunteered for non-profit organizations and government citizen committees.

He has been recognized for his achievements and has published numerous articles in marketing, quality management, and performance auditing. Hugo also believes in contributing to his profession and to the community through volunteer activities, the most current and notable is Columbus Rotary, where he was named 2005 Rotarian of the Year. Previously he was named 1994 Distinguished Board Member by American Marketing Association, and has served as president of Columbus Metropolitan Club.